Frequently Asked Questions
How long will my order take to arrive?
Most orders ship within 24–48 hours and arrive within 3–7 business daOrders are dispatched within 24–48 hours. Standard shipping across Australia usually takes 3–7 business days. Express options may be available at checkout for faster delivery. Once your parcel is on the way, you’ll receive a tracking number to monitor its progress.ys across Australia.
Where are your products made?
All Genovix Labs products are manufactured and distributed in Australia under strict quality standarAll Genovix Labs products are proudly formulated, manufactured, and distributed in Australia. Every step takes place in HACCP-certified facilities that meet some of the strictest quality and safety standards in the industry. From sourcing premium-grade ingredients to the final packaging, everything is done locally to ensure freshness, consistency, and full traceability.
Do you ship internationally?
Right now, we ship across Australia, and we’re working on expanding to international destinations soon. If you’d like to know when global shipping launches, join our newsletter or keep an eye on our social channels—we’ll announce it there first.
What’s your refund and exchange policy?
We stand by the quality of every product we ship. If something isn’t right, you have 30 days from delivery to request a refund or exchange—no awkward questions, no hoops. Just contact us with your order details and we’ll guide you through the quick return process. Note: Items must be in original condition and unused. Return shipping costs may apply unless the issue is on us.
What payment methods do you accept?
We keep checkout simple and flexible. You can pay using all major credit and debit cards (Visa, Mastercard, American Express), or go digital with Apple Pay, Google Pay, PayPal, and Shop Pay. We also accept Union Pay. All transactions are encrypted and secure, so your details stay safe.
How can I track my order?
Once your order leaves our warehouse, you’ll receive a tracking link via email or SMS. You can also use the Track Your Order page on our website—just enter your order number and email address to see real-time updates. If you notice any delays or your tracking hasn’t updated in 48 hours, reach out to us and we’ll check with the courier.
How do I reach customer support?
Need help? We’re easy to reach.
Email: support@genovixlabs.com
Phone: 0424 601 448
Business Address: 8 Cadence Ave, Mermaid Waters, Gold Coast, QLD
We respond to most emails within 24 hours, Monday to Friday. For urgent matters, give us a call during business hours.
Are your products vegan, gluten-free, or free from artificial additives?
Clean and transparent formulations are our standard. Many of our products are vegan-friendly, gluten-free, dairy-free, and non-GMO. We also avoid artificial colours, flavours, and preservatives. To be sure, check the “Ingredients” section on each product page—everything is listed clearly so you can make informed choices.
How should I use your products for best results?
Every supplement comes with usage instructions on the label and on its product page, but here are some general tips:
Pre-workout products: Usually taken 20–30 minutes before training. Example: mix one scoop of PC Laboratories ProBETA-ALANINE with water.
Daily wellness blends: Add to smoothies, water, or juice at the same time each day for consistency.
Capsules: Swallow with water, ideally with a meal unless the label says otherwise.
Always stick to the recommended dosage unless advised by a healthcare professional.
Are your products third-party tested for safety and quality?
Yes—every product we stock is manufactured in HACCP-certified facilities and undergoes rigorous third-party testing. This includes checks for heavy metals, pesticides, herbicides, pathogens, and overall purity. Our goal is simple: safe, effective supplements you can trust. If you want specifics, some product pages include test certifications.